We are happy to refund any purchases within 30 days from receipt. All returns must be sent via registered mail in their original condition, to the address below.
RETURN TERMS AND CONDITIONS
The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
we invite you to complete the online return form within 15 days from the date of your receipt thereof; you will then have a further 15 days to return your order
the products have not been used, worn, washed, modified or damaged;
the identification tag is still attached to the products;
the products are returned in their original packaging;
If you have fulfilled all requirements set forth above, the Vendor shall refund the entire price for the purchased products.
You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense to the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.
HOW TO RETURN
Create your online return by clicking here.
Fill out the Pro forma Invoice for Returned Goods that can be found along with the delivery packaging, and once completed, include it in the return packaging. For returns outside of the USA, attach 5 completed copies of the document. If you cannot find the Pro forma Invoice for Returned Goods, you can download the form here.
Attach the return label that you found in the packaging to the outside of the package.
Contact our Courier service and make an appointment for the pick-up of the order to be returned. You can also choose another Courier service of your preference, but in this case we cannot reimburse you for the shipping fees associated with the return. Find out how to contact our Courier services.
To contact UPS
Reserve the pick-up of your package by calling the UPS call centre in your country.
Returns from outside of the US must be invoiced as "RETURNED GOODS OF AMERICAN MERCHANDISE - OF NON COMMERCIAL VALUE" to prevent them being held at US customs. Any custom charges incurred are payable by the customer.
Customers from outside the US should fill in 5 copies of the Returns Pro forma invoice with item descriptions and unit values. These forms are necessary for Customs clearance and will have to be handed to the couriers. You will find an empty copy inside your package or you can simply download an empty copy here.
METHODS OF PAYMENT FOR REFUNDS
Refunds will be made according to the method of payment used for the purchase:
PAYMENTS VIA CREDIT CARD: the refund will be credited to the same Credit Card that was originally used to make the purchase. The time lapse required for this credit to appear will depend on the Credit Institute.
PAYMENTS VIA PAYPAL: the refund will be visible in your PayPal account within 48 hours after receipt of the e-mail confirming the reimbursement
CASH ON DELIVERY: the refund will be made by means of a bank transfer to the bank account you have provided. The time required for the money to be credited to your account will depend upon the banking institution.
We will reimburse you within 30 working days after the date when the returned order arrived at our warehouse, and we will notify you via e-mail. For orders that have been cancelled prior to shipping, the reimbursement will be made no later than 3 working days after the cancellation request has been processed.
PLEASE NOTE THAT:
if your order has been sent to a country outside of the United States of America, CUSTOMS DUTIES, SALES TAX ON IMPORTS, AS WELL AS HANDLING COSTS THAT WERE CHARGED TO THE RECIPIENT BY THE COURIER, BY ORDER OF THE CUSTOMS OFFICE, CANNOT BE REFUNDED BY FITE EVEN IN THE CASE THAT THE ARTICLES SHOULD BE RETURNED.
If your order has been sent to SWITZERLAND, UNITED KINGDOM, EUROPEAN UNION COUNTRIES, NORWAY, JAPAN OR SOUTH KOREA, CUSTOMS DUTIES, SALES TAX ON IMPORTS, AS WELL AS HANDLING COSTS that were charged to the recipient by the courier, by order of the customs office, can be refunded only as a store credit to follow up to 15 days from the automated refund confirmation. If you have purchased as a guest checkout you will need to create an account for the credit to be applied.